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Illustration of Proinca staff wearing masks.

Proinca. COVID-19 prevention and safety protocol

Home > COVID-19 safety protocol

For the good of all at Proinca we have designed a COVID-19 prevention and security protocol, applying measures for the safety and well-being of residents and employees. For this reason, our staff has been instructed to follow prevention and action standards in the performance of their daily work.


Illustration of Proinca staff wearing masks.

Procedures by mail and telephone:

We recommend our clients to carry out formalities preferably by phone or email and not attend our offices whenever possible.

Illustration of a smartphone to show that it is necessary to make an appointment for face-to-face transactions.

Face-to-face procedures:

For face-to-face procedures in our offices, we recommend making an appointment to guarantee the capacity allowed. We also request the use of masks.

Extraordinary hygiene and safety measures:

In our offices we have implemented hygiene and safety measures to minimize the risks of the spread of COVID-19.

Icon of a fir tree representing the ventilation, cleaning and disinfection measures of the Proinca COVID-19 prevention and safety protocol. Constant ventilation, cleaning and disinfection
Two-person icon representing the internal organisation to ensure the security measures of the Proinca COVID-19 protocol. Internal organization to guarantee security measures
Anti-contagion protection screens icon of Proinca's COVID-19 prevention and safety protocol. We have anti-contagion protection screens
Close-up of cleaning products used by Proinca's building maintenance and cleaning staff.


We have taken extreme measures for daily cleaning. Our maintenance team uses gloves, disinfectant gel, bleach and non-abrasive substances in the most sensitive areas: portal access door, elevator keypads, doorbells, intercoms and stair handrails.


Image showing the need to maintain a distance of 2 metres between people passing through the common areas of the Proinca building

Maintain a safety distance of at least 2 meters between all the people who pass through the interior common areas, especially in the hallway and the stairs.

Close-up of a elevator access door to introduce that lift use is a risk situation during the COVID-19 pandemic.

The use of the elevator is one of the most risky situations, so it is advisable to avoid its use as much as possible. It is recommended that its use be individual, in order to avoid contact, prioritizing the use by the elderly and with health or mobility problems.

Packages image to introduce the recommendation to pick up deliveries outside the doorway of each Proinca building.

Deliveries: Try to reduce home orders to the absolute minimum, collecting packages outside the building hallway and always cleaning your hands well after each delivery.

Close-up of the garden of a Proinca building to introduce the recommendation to follow hygiene rules and distances in outdoor common areas.

Use outdoor common areas following the hygiene rules and recommended distances, prioritizing access to the personnel in charge of maintenance and cleaning.